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Ford To Offer Free Loan Car With Every Scheduled Service

Ford Australia is stepping up its customer satisfaction drive, with a promise to offer a free loan car to selected owners who book a scheduled service through a Ford dealer. Under the scheme, private customers of the Blue Oval along with Blue, Silver a


Ford Australia is stepping up its customer satisfaction drive, with a promise to offer a free loan car to selected owners who book a scheduled service through a Ford dealer.

Under the scheme, private customers of the Blue Oval along with Blue, Silver and Gold ‘Business Fleet’ owners will no longer have to suffer the inconvenience of being without a car while their own is being serviced.

Ford says the program is an Australian-first, and hopes its customer satisfaction rating will continue to improve following its implementation.

Satisfaction among the carmaker’s customers has risen around eight percent year-on-year for sales, and 12 percent year-on-year for service; according to internal surveying.

“As we roll out even more stylish, innovative vehicles, we are investing heavily to transform our customer experience so people who fall in love with our vehicles stay in love with them for many years,” Ford Australia’s Graeme Whickman said.

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