The M4 is busy at the best of times, but motorists had to endure additional pain with the morning commute as a string of stranded cars and subsequent recovery vehicles clogged city-bound lanes near the Sydney suburb of Prospect.
Numerous drivers found their cars refused to run after refuelling with E10 ethanol-blended fuel at one of the Caltex twin service stations positioned midway along with motorway (east-bound), with some cars covering only a few hundred metres before stopping.
Caltex has admitted it is at fault, and the company has promised to reimburse motorists affected by the contamination for fuel, towing and repair costs.
Speaking with Radio 2UE, Caltex Australia’s Sam Collier said the company first became aware of the problem as news of the numerous stranded motorists filtered through to morning radio, television and social media.
“We have technicians on site investigating the issue, but the initial investigation has found there is water in one of the E10 tanks which has caused the issue,” Mr Collier said.
“We are determined to assist customers who have been affected by that.”
Only E10 bowsers have been affected at this stage, and only on the eastern side of the M4 Motorway. The west-bound Caltex service station is unaffected.
Mr Collier said the fuel quality was tested regularly, but urged customers who may have refuelled at the affected service station this morning to keep their receipts.
Customers who think they may have purchased suspect E10 from the Caltex service station in question can call a customer information line on 1800 240 398.
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