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ANCAP To ACCC – Dealers Misleading New Car Buyers Over Safety Ratings

The Australasian New Car Assessment Program (ANCAP) has called on the Australian Competition and Consumer Commission (ACCC) to better scrutinise new car deals. In a submission to the ACCC, ANCAP said it was receiving correspondence from new-car buyers


The Australasian New Car Assessment Program (ANCAP) has called on the Australian Competition and Consumer Commission (ACCC) to better scrutinise new car deals.

In a submission to the ACCC, ANCAP said it was receiving correspondence from new-car buyers who felt they may have been misled over the safety rating of their purchases.

Carmakers in Australia and New Zealand increasingly covert the maximum 5-star safety rating, as customers increasingly demand nothing less than 5-stars when shopping for a new car. Further, numerous carmakers have gone to extraordinary lengths to ensure every model in their range comes with a 5-star rating. 

But ANCAP says some customers have been incorrectly informed about safety ratings, with salespeople at the dealership matching 5-star ratings with models rated as 4-star (or perhaps less).

ACCC

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