Volkswagen, Audi, Skoda Models Recalled Over DSG Issues

TMR Team | Jun 12, 2013

Update: Audi and Skoda details confirmed.

Volkswagen Australia has confirmed it will recall a number of models fitted with its seven-speed DSG automatic transmission, responding to fears of unexpected power cuts while driving.

Expected to include nearly 26,000 vehicles, the recall will affect models in the Polo and Golf ranges, along with the Jetta, Passat and Caddy, built between June 2008 and September 2012.

The recall will also affect more than 8000 DSG-equipped Audi and Skoda models, including the light Audi A1 and the small A3, along with models in the Skoda Octavia and Superb ranges.

Announced last night, the recall follows a media storm over unexpected power loss in some Volkswagen models.

The issue has been linked to the 2011 death of Melissa Ryan, who was hit from behind by a truck on Melbourne's Monash Freeway.

The driver of the truck told a coronial inquest in May that the driver's car slowed dramatically. The coroner has yet to announce a finding.

News of the accident and inquest sparked complaints from other Volkswagen owners, who claim that that their vehicles cut out or stopped while driving.

Volkswagen has said that Ms Ryan's vehicle was equipped with a manual transmission.

The recall notice, issued last night, details the fault and outlines Volkswagen's plans.

“In isolated cases, an electronic malfunction in the control unit inside the gearbox mechatronics may result in a power interruption,” the notice reads.

“Other important vehicle systems, such as steering and braking, along with other relevant systems, will continue to be fully functional.

“If, in rare cases, the car loses power while driving, the driver can remain in control to safely manoeuvre the car to a stop.”

“Volkswagen Group Australia will replace the gearbox mechatronic unit on all potentially affected vehicles at no cost to the customer."

“At the same time, we will also update customers’ vehicles with the latest software version. Owners can continue to drive their vehicles as usual before the replacement."

Volkswagen says the issue does not affect cars currently on sale in showrooms.

Current owners of Volkswagen, Audi and Skoda models will be contacted from July.

Filed under: Volkswagen, Featured, recall, dsg, News

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  • Cl1ff0 says,
    1 year ago
    3 likes
    About time!
  • Golf Owner says,
    1 year ago
    3 likes
    A few months ago, our 2005 Golf with 6 speed DSG engine stopped running when driving. It would start again followed by another engine stoppage. The diagnostic computer reported many faults, even after the car's system was cleared. The fault then stopped and started again last week. My mechanic the same fault occurred to one of his customers with a newer Golf and after much changing of parts, VW eventually replaced the Golf.

    The current recall is very specific in the problem and appears to fail to address many recent reported problems
  • Grumps
    Grumps says,
    1 year ago
    3 likes
    I notice that the wording of the recall has no apology to customers dry
    • Balthazaaaaaargh says,
      1 year ago
      1 like
      How often do you see that in a recall notice?
      • Grumps
        Grumps says,
        1 year ago
        3 likes
        All the time, usually along the lines of; "We apologise for any inconvenience" or something like that.

        VW are just too arrogant it would seem!
  • FrugalOne says,
    1 year ago
    2 likes
    Ahhhhhh "german engineering" suffer in ya' jocksbiggrinlaugh
  • SamK says,
    1 year ago
    2 likes
    Just like all other manufacturers... Does anyone know of a brand yet which hasn't had a recall?
    The thing to take from this is that importantly the woman was driving a manual so even though there is now an acknowledgement of a potential fault with 7-speed DSG's, her death shouldn't at least until proven otherwise, be blamed on VW's DSG.
    Ed-Q: only 7 speed DSG's and which are manufactured where?
    • Mark says,
      1 year ago
      2 likes
      Other manufacturer's have recalls, but this one is pretty serious.
      • Balthazaaaaaargh says,
        1 year ago
        3 likes
        What, like Toyota's accelerator issues in recent years?

        Funny thing is, both carmakers have been quite open about wanting to be world number one. So I guess we're seeing the cost of cutting corners to pump out volume?
  • Evan Britten says,
    1 year ago
    2 likes
    We have a 2007 Golf GT Sports. After a few problems with the DSG, VW replaced the electronic component in the gearbox just out of warantee. They paid all of the parts and half of the labour. At the time another customer I met at the dealership had a similar problem in his Tiguen but they wouldn't help him as he had "chipped" the engine. I asked them if there should be a recall and they said no it was an intermittent fault, in different models. I think I will ask them now to refund the balance of the money I paid for labour.
  • Useless Golf says,
    1 year ago
    3 likes
    This recall is at least 2 years overdue. I had a Golf VI with the twin charge engine. This engine blew a cylinder (just like hundreds of others with the same engine) just as I was merging onto a 100km hour freeway causing a sudden loss of power and was nearly rear ended. This fault is not even mentioned in this recall and I know of some owners on their 4th engine now. I wonder if this happened to the poor woman in Melbourne which then wouldn't have anything to do with the fact it was a manual. Sadly I don't think the recall will solve the many problems with these vehicles. I know when I contacted ACCC and the Federal Transport Department they were not interested in hearing about the faults. However if VW would like to refund me the $12000 I lost in trading the vehicle in I will gladly accept it.
  • Bettina Hammant says,
    1 year ago
    2 likes
    I was standing in a middle lane at a traffic light when i realised I had no power at all. It was very scary as there were cars coming up behind me on a green light and I was stationary with no power!!!! I have a Golf TSI 2011 model with DSG .
  • reliable says,
    1 year ago
    3 likes
    what about the poor souls that have bought a vw in good faith and when the dsg gearbox fails they are up for a fortune, what about a set a resonal price for a dsg replacement vw , and back your product.
  • Timster46 says,
    1 year ago
    Rubbish cars that don't deserve the good reviews that they are constantly given. Please motor report stop giving ratings for the reviews of anything VW Group based, until they sort out all DSG and engine issues and announce a full and proper recall.
  • AJB says,
    1 year ago
    2 likes
    Firstly stop blaming without all the information..

    As stated in the above article there is yet to be a coroner's finding into the incident involving Ms Ryan,

    Secondly she did not as stated have a DSG in her car it was a manual ie with a clutch pedal!

    Third - nearly every driver who rear ends another person claims they weren't at fault especially when they are up for possible manslaughter charges.

    Fourth - if her car dramatically slowed down maybe she slammed the brakes on for some reason or she did something that caused this (until the coroner announces their findings which I'm sure will be based around a full forensic analysis of the mechanical workings of the car we will not know the most likely cause)

    Fifth - if you have a sudden drop in power in your vehicle and your steering still works and your breaks still work etc as VAG have stated is the case well if you know how to drive correctly you will indicate and pull left (noting you should already be left unless over taking) The drivers behind you should also be allowing for a reasonable distance between their car and yours to allow for such situations.

    Sixth - I have a VAG manufactured vehicle (Manual) and have been looked after well by them. No product car or otherwise is perfect, every person has a different driving style and some people well seriously shouldn't be allowed to even look at a car.

    Nearly every car I have driven with a sequential automatically activated clutch system from Citroen to Ferrari has its own eccentricities that require drivers to adjust their driving style to allow for the gearbox and electronics to do their job.

    I have been in cars where people have been indecisive about breaking and accelerating sometimes feet on both at once. This causes the gearboxes to basically freak out because the driver is doing something that is well outside of what driver training goes through as to correct operation of a vehicle.

    This as stated by VAG is not a serious recall because they state clearly in the recall owners can continue to drive their vehicle without worrying until they have the change or repair done. If it was serious they would have stated park your car, don't drive it under any circumstances etc etc something which other manufacturers in their recalls have actually done.

    • mel says,
      1 year ago
      I Strongly agree
      • mel says,
        1 year ago
        I Strongly agree VW shouldn't get any good reviews until they fix this issue


      • kerry brcic says,
        1 year ago
        hi this happened to me on two occasions both times call the road side assistance the first occassion being october 2011 my car was only about a month old vw polo tdi auto . Frightened the life out of me as i was entering a by pass which went from 80km to 100km , cars behind me travelling quick. there was no room to exit to left had to veer to the right. Contacted vw as i thought potentially my life and my child were put at considerable risk. Then again in october 2012 same again but happened in a 50 km street. Roadside called on this occassion then cancelled as the car restarted. The first time however nrma came and found no fault as the car restarted.
        Took to vw found no problem i think the next day . In light of what happened to the the poor lady in victoria i am taking my car tomorrow to vw and want my car first on that list to be rectified.
        sad
        My view is now this is not serious it is DEADLY SERIOUS
    • Russell says,
      1 year ago
      1 like
      I appreciate the long winded post you have made, but it flies in the face of the facts. MY DSG stopped working in the middle of a Coles car park (fortunately) without warning - and I don't drive with both feet!! It has been a known problem worldwide and VAG, Audi, Skoda et al have been dragging their feet instead of doing something. Loss of drive is a major safety issue and what they have done is bordering on criminal negligence. Shame on our authorities for letting this happen. Yet more bureaucracy that contributes little value! Repairing this piece of poor engineering cost me $10,000 - and Audi are dragging their feet on any refund. To put it in context, I have owned 10 Audis in my life and generally have been pleased - but when things go wrong, Audi and all the others, run a 1000 miles to avoid liability - this is the second time. The only recommendation any motoring organisation should be doing is to tell people to not buy a DSG equipped car until the manufacturer stands up and backs it properly!
  • Mikey66 says,
    1 year ago
    I worked at a dealership that had the VW franchise about 10 years ago and back then the workshop was always full of electrical and mechanical problems that were difficult to diagnose and expensive to fix. We joked every time the temperature hit 35+ that in would come the VW on trucks without fail. It was chalk and cheese between the VW and the Toyota's we also sold in much larger numbers. I have just recently driven a few VW (big camper & Jetta) and both gear box's are absolute rubbish not know what to do in certain circumstances. They both have me little confidence in traffic. I will stick with my conservative yet reliable Toyota's that have never let me down in 30 years of driving them Niall conditions.
    • CAZZO says,
      1 year ago
      I worked at a dealership that had the VW franchise about 10 years ago and back then the workshop was always full of electrical and mechanical problems that were difficult to diagnose and expensive to fix. We joked every time the temperature hit 35+ that in would come the VW on trucks without fail. It was chalk and cheese between the VW and the Toyota's we also sold in much larger numbers. I have just recently driven a few VW (big camper & Jetta) and both gear box's are absolute rubbish not know what to do in certain circumstances. They both have me little confidence in traffic. I will stick with my conservative yet reliable Toyota's that have never let me down in 30 years of driving them Niall conditions.


      AMEN!! biggrin

      But they STILL dont want to listen, let them burn $$$ that will teach them smile

      Its called GERMAN ENGINEERING.....BWAAHHHHHHHlaughlaughlaugh

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