Mike Stevens | Apr 13, 2010

Toyota has established an engineering quality improvement division and a special committee for global quality to improve safety and "beef up quality controls" across its international operations.

It will also no doubt be charged with ensuring that quality issues giving rise to recalls (which have included the Prius in Australia), are corrected before the product gets to market.

The new division will collect information for each market Toyota operates in, allowing the research and development departments to follow up on quality issues and on ways to avoid recurrences where failure occurs.

Represented in Australia by a managing officer from Toyota's Japan headquarters and two senior vice-presidents from the company's Australian offices, the quality committee will "exchange insights and tackle safety issues".

According to Toyota Australia's David Buttner, the establishment of the new division and special committee signals Toyota's renewed commitment to its customers.

"Toyota is doing everything we can to beef up quality controls, to better respond to customer needs and to ensure we continue placing consumer safety first," Mr Buttner said.

"The committee's charter is to ensure all Toyota companies do better in listening to customers by operating with a Customer First mindset in every aspect of our operations. It will strengthen global communication and transparency; it will spearhead comprehensive improvements to the company's operations; and it will promote quality improvement activities around the world."

On the local front, Mr Buttner said that Toyota Australia will focus on further developing its Melbourne-based Customer Quality Engineering group.

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